Terms of Service

1. Agreement to Terms

By accessing or using the Zova Web Design website or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and Zova Web Design ("Zova," "we," "us," or "our"), a web design agency based in Auburn Hills, Michigan.

2. Services Description

Zova provides custom web design and development services for businesses, including but not limited to: website design and development, mobile-responsive design, search engine optimization, contact form integration, domain setup, website hosting, and ongoing maintenance and support. Specific deliverables, timelines, and pricing are outlined in individual project agreements between Zova and the client.

3. Client Responsibilities

As a client of Zova, you agree to:

• Provide all necessary content, images, branding materials, and information required for the project in a timely manner
• Review and provide feedback on work within the timelines agreed upon in the project agreement
• Approve or request revisions to deliverables within the agreed revision rounds
• Ensure that all content, images, and materials you provide do not infringe on any third-party intellectual property rights, copyrights, or trademarks
• Provide accurate and complete information for your project

4. Payment Terms

• All payments are processed securely through Stripe. By making a payment, you agree to Stripe's Terms of Service.
• Specific payment schedules, including any deposits or milestone payments, are outlined in individual project agreements.
• Zova does not charge clients until the final design has been reviewed and approved, unless otherwise specified in the project agreement.
• Late payments may result in project delays or suspension of services. Invoices not paid within 30 days of the due date may incur additional fees as outlined in the project agreement.
• Refunds are handled on a case-by-case basis. Deposits are non-refundable once work has commenced.

5. Intellectual Property

• Upon receipt of full payment, the client owns the final website design, custom graphics, and content created specifically for their project.
• Zova retains the right to showcase completed work in our portfolio, on our website, and in marketing materials unless the client opts out in writing prior to project completion.
• Third-party assets used in the project (such as fonts, stock images, icons, and plugins) are subject to their respective licenses and are not transferred to the client. Zova will inform clients of any third-party licensing requirements.
• Zova retains ownership of any proprietary code, frameworks, tools, or processes developed independently of the client's project.

6. Project Timeline & Delivery

• Project timelines provided by Zova are estimates and not guarantees. We will make reasonable efforts to deliver work within the estimated timeframe.
• Delays caused by the client — including late content delivery, delayed feedback, or failure to respond within agreed timelines — may extend the project timeline accordingly.
• Zova will communicate any anticipated delays promptly and work with the client to adjust timelines as needed.

7. Website Hosting & Maintenance

• Website hosting and maintenance details, including pricing and scope, are outlined in individual project agreements.
• Monthly hosting and maintenance plans can be cancelled with 30 days' written notice. Upon cancellation, the website will go offline at the end of the billing period.
• Domain names registered and managed by Zova remain under Zova's management as part of our service. This ensures proper configuration and ongoing maintenance.
• Zova is not responsible for downtime, data loss, or service interruptions caused by third-party hosting providers, domain registrars, or circumstances beyond our reasonable control.

8. Limitation of Liability

• To the fullest extent permitted by law, Zova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services.
• Zova's total liability for any claim arising from our services shall not exceed the total amount paid by the client to Zova for the specific services giving rise to the claim.
• Zova does not guarantee specific business results, revenue increases, search engine rankings, or any particular outcome from the websites we build. A website is a marketing tool, and business outcomes depend on many factors beyond web design.
• Zova is not liable for any content provided by the client that infringes on third-party rights.

9. Termination

• Either party may terminate the service agreement with written notice (email is acceptable).
• If the client terminates the agreement, the client is responsible for payment for all work completed up to the date of termination.
• If Zova terminates the agreement, Zova will deliver all completed work to the client and refund any payment for services not yet rendered.
• Zova reserves the right to terminate services if the client breaches these Terms, fails to make payments, or engages in abusive or inappropriate behavior.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Oakland County, Michigan.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page. We will update the "Last Updated" date at the top of this page when changes are made. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Zova Web Design
Auburn Hills, Michigan, USA
Email: zovawebdesign@gmail.com